Mobijet Admin is used to Manage & monitor Mobijet Agent, Clients & Customer Support Tickets. It has variety of useful monitoring features. It offers Admin, a set of tools for Monitoring agents, customer and their chats.
ADMIN APP FEATURES LIST
Secure Admin Login
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Login from Admin
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Email/Password Login for Admin
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Set Security PIN
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Multi-Device Login
Dashboard Stastics
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agents, Customers, Departments, Tickets, Groups, Agent Chats Count
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Current Second Admin
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Statistics
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Agents & Customers who are online
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Recent Support Tickets
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Recent Agent’s Group Chat
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Recent Individual Chat
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Reports/Complains by Users
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Recently Joined Customers & Agents
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Activity history & Alerts button
All Customers
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View All Customers
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Add Customers Manually (with Email/password OR Phone)
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
For manually added customers with Email Id. Ask them to use the FORGET PASSWAORD option at the Login Page
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Search Customers by Name, User ID, Firebase UID, Phone, Email
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Sort by Approved, Blocked, Pending, Online Customers
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Customer Profile
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Account Current Status
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Approve / Block Customer (with message)
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Account alert message
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View/Edit Customer’s Name, Phone, Email, Photo
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Customer Ticket Counts
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Customer Ticket List
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Customer Device Information
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Lastseen, Joined on, Account created by, Firebase UID
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Current Login Status
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Notification Delivery Status
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Force Logout (Customer Will be logout from thier device)
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Customer Notification
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Android, iOS visit counts
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Call / Email Redirect Button
All Agents
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View All Agents
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Add Agents Manually (with Email/password OR Phone)
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
For manually added agents with Email Id. Ask them to use the FORGET PASSWAORD option at the Login Page
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Search Agents by Name, User ID, Firebase UID, Phone, Email
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Sort by Approved, Blocked, Pending, Online Agents
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Agent Profile
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Account Current Status
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Approve / Block Agent (with message)
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Account alert message
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View/Edit Agent’s Name, Phone, Email, Photo
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agent Ticket Counts
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Agent Ticket List
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Agent Device Information
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Lastseen, Joined on, Account created by, Firebase UID
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Current Login Status
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Notification Delivery Status
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Force Logout (Agent Will be logout from thier device)
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Agent Notification
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Android, iOS visit counts
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Call / Email Redirect Button
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
All activities & change alerts will be sent to Admin
Assign Second Admin
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Assign an AGENT as SECOND ADMIN who can use the User App to Manage & Monitor with Special Roles Assigned.
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Assign / Change Second Admin anytime
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agent will be notified automatically
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
All activities & change alerts will be sent to Admin
DEPARTMENT MODE Settings
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Enable “Department based contents” to Activate DEPARTMENT MODE or else it will be GLOBAL MODE.
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Setup Departments (Agents, Customers, Support Tickets etc. will be limited to their departments)
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View All Departments
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Each Department Profile
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Edit Department Description
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Enable / Disable Department
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Department Status
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Create /Edit / Delete Department
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Set / Remove Department Logo
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Add Agents to Departments (Dept. Manager & agents will be automatically assigned to any Support Ticket created in this Department)
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Assign/ Remove an agent as DEPARTMENT MANAGER
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Remove Agents from Department
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Department Statistics
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Department Activity Histoy
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Department Last edited, Last edited on, Created by, Created on
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Department Support Tickets
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
All activities & change alerts will be sent to Admin
Please Note : (Assigned DEPARTMENT MANAGER will manage this department from the User App > Departments)
Please Note : (Disabled departments will not ve visible to Agents & Customer at “Select Department Page” while creating a new support ticket)
GLOBAL MODE Settings
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agents & Customer will be organized without any zones/departments
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Set DEFAULT AGENTS (These agents will be automatically assigned to every new Support Ticket assigned by Customer )
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Add / Remove agents manually to this list
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Enable / Disable Auto-add new Agents feature (Agents will be automatically added to this list when they register a new account)
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Second Admin Can Also set/ modify these DEFAULT AGENTS list.
Customer Support Ticket
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Monitor All Support Tickets
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Search Ticket by Ticket ID
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Ticket Chat Room
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Read Agents & Customer Messages in realtime
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Agents & Customer Call History
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View All events happened in this Support Ticket
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View if Agent / Customer is Online
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Read Agent’s SECRET CHAT messages
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Change Ticket Status (Re-open / Close / Mark Attention / others)
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Change Ticket Department
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Ticket Details- Customer, Calling Agent, Created by , Created on etc.
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View All Agents assigned in Ticket (Tap on Agent to View Profile)
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Read Deleted Messages by Agents & Customers
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Delete Messages (for Agents and customer)
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Mention Delete reason for each Message (visible to sender only)
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Delete Support Ticket OR set auto-delete after XX days
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Set if Agent Can Call Customer in ticket
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
See Rating & Feedback given by Customer in Ticket Detail page
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Track Ticket Activities
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Complete Monitoring Support Chat
Agent’s Individual Chats
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Monitor Agent’s Individual Chats
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Chat Room
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Read All Messages in realtime
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Agents Call History
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View if Agents are Online
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Read Deleted Messages by Agents
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
See if the deleted message is actually seen by peer
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Delete Messages (for Agents – with reason)
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Delete the Complete Chatroom OR set for auto delete after XX days
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Complete Monitoring Agent Chat
Agent’s Group Chats
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Monitor Agent’s Group Chats
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Multiple Agents in each Group created by Agent
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Read All Messages in realtime
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
View Agents List added in Group
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Read Deleted Messages by Agents
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Delete Messages (for Agents – with reason)
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Delete the Complete Chatroom OR set for auto delete after XX days
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Complete Monitoring Agents Group Chat
Role Manager
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Admin can Assign Agents Roles
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
User App Inteface will dynamically change based on the Roles assigned to Agent, Customer
![Check mark button :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Assign the following Roles to -
Second Admin, Dept. manager, Agent, Customer :
(
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View Global Customers /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View Dept. Customers /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View Global Agents /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View All Agents/
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View Customer Name & Photo /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View Customer Statistics /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View Customer contact details /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View Agent Name & Photo /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View Agent Statistics /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View Agent Contact Details /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View All Departments /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View Department Statistics /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
Create / Delete Department /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
Add/ Remove agents /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View Global Tickets /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View Assigned Tickets /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
Create New Ticket /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
Chat with customer /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View Joined agents /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
Schedule calls in Ticket /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
Change Ticket Status /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
Close ticket /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
Reopen ticket /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View Global Group Chat /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View Dept group Chat/
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
Create Group Chat /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
View Global Agent Chats /
![Check mark :heavy_check_mark: ✔️](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2714.png)
Start new chat )